FAQ

Before booking your trip:

A Destination Management Company (DMC) is your local expert in crafting unforgettable travel experiences within Morocco. With intimate knowledge of the country’s culture, attractions, and logistics, DMCs curate personalized itineraries tailored to your preferences and interests. By utilizing a DMC, you gain access to exclusive experiences, insider tips, and seamless logistics, ensuring a stress-free and authentic journey through Morocco. From arranging accommodations and transportation to organizing guided tours and unique activities, DMCs handle all the details, allowing you to focus on immersing yourself in the rich tapestry of Moroccan culture and landscapes. Trusting a DMC for your trip means unlocking the full potential of your Moroccan adventure with expert guidance and unparalleled local insight.

Our DMC offers a comprehensive range of services designed to elevate your Moroccan experience to new heights. From meticulously crafted itineraries to seamless logistical support, we handle every aspect of your journey with care and expertise. Our services include personalized tour packages, accommodation bookings, transportation arrangements, guided tours with knowledgeable local experts, curated cultural experiences, adventure activities, and exclusive access to hidden gems. Whether you’re seeking a luxurious getaway, an immersive cultural adventure, or an adrenaline-fueled escape, our DMC is dedicated to making your Moroccan dream a reality. Trust us to create unforgettable memories that exceed your expectations.

Booking experiences or tours with our company is simple and hassle-free. Just fill out our easy-to-use form with your details, including the number of travelers, preferred travel dates, desired experiences, and any special requests. Specify your preferred standard of accommodation and transportation to tailor your trip to your preferences. Once we receive your information, our team will promptly craft a personalized itinerary and provide you with a comprehensive quote. Sit back, relax, and let us take care of the rest, ensuring your Moroccan adventure is everything you’ve dreamed of and more.

About your trip:

Our staff are fluent in both English and French, ensuring seamless communication throughout your journey with us. Additionally, our network of suppliers is multilingual, providing further language support. When it comes to guides, we offer a diverse range of language options including English, French, Italian, and Hebrew, allowing you to explore Morocco comfortably in a language of your choice. Rest assured, language will never be a barrier to your immersive experience with us.

Absolutely! Our tours and experiences are designed to cater to travelers of all ages, including children and families. To ensure that your experience is tailored to your family’s needs and preferences, simply inform us of the number of children or infants traveling with you and their ages. Whether you’re seeking family-friendly activities, kid-friendly accommodations, or special arrangements for little ones, we’ll personalize the experience to accommodate your family’s unique dynamics. From exciting adventures to cultural explorations, embark on a memorable journey through Morocco with your loved ones, leaving with cherished memories for years to come.

Travel insurance is essential for all international trips, ensuring you’re covered for medical expenses, including emergency repatriation. Travellers from the European Union, Switzerland, or the USA may not be obligated to purchase insurance, but it’s highly recommended, with a waiver form required if declined. We accept insurance from any provider as long as it meets our criteria, and while credit card insurance is acceptable, specific details must be provided.

If unforeseen circumstances necessitate changes to your itinerary, rest assured that we’re committed to ensuring your safety and minimizing disruptions to your travel plans. Our experienced team will promptly assess the situation and make necessary adjustments to accommodate any changes, such as altering routes, rearranging accommodations, or modifying activities. We prioritize open communication and will keep you informed every step of the way, providing alternative options and solutions to mitigate inconvenience. Your safety and satisfaction are our top priorities, and we’ll work tirelessly to ensure your journey through Morocco remains as smooth and enjoyable as possible, even in the face of unexpected challenges.

We’re dedicated to providing exceptional service and support throughout your journey with us. For immediate assistance, our emergency phone number with WhatsApp is available 24/7, ensuring prompt responses to any concerns or queries. Additionally, our knowledgeable guides are on hand to facilitate communication and address any needs you may have during your trip. After your journey, we value your feedback and encourage you to share your experiences with us through a feedback form provided. Your input helps us continually improve and ensure that future experiences exceed expectations.

Payments and Bookings:

please contact us directly following our offline application form or sending us an email with all necessary requested details. Where you are under 18 at the time of booking, an application form will be needed to be signed by your parent or guardian or initiated online during the booking process.

Where we have already confirmed the availability of your chosen arrangements and you book within any applicable time limit for doing so, your booking will be treated as firm and a contract between us will come into existence as soon as we receive your official confirmation form and your deposit. We will then send you a receipt for all payments made and our invoice. Where we have not confirmed availability, your booking will be treated as firm and a contract between us will come into existence when we dispatch our invoice to you. Where you book through our website without prior confirmation of availability, any electronic acknowledgement of your booking is not a confirmation of it. Please check your invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the invoice or any other document appears to be incorrect or incomplete.

must be notified to us by email by the party leader as soon as possible. Your notice of cancellation will only be effective when it is received in writing by us. Except as set out below, the following cancellation charges will be payable.

30% deposit payment of the total stay is required on the time of the booking made minimum 4 months prior to departure via the intermediate of the payment system secured in the website or Bank transfer to Berber Trails official bank account. We also offer and encourage an installment plan with 50% of the trip payment made by a minimum of 3 months prior to departure. In any case the full balance must be received by us by six weeks prior to departure. Bookings made within six weeks require immediate full payment.

If, for any reason, the balance (including any surcharge where applicable) is not received by the due date, we reserve the right to treat the booking as canceled by you. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in our cancellation conditions depending on the date we reasonably treat your booking as canceled.

General knowledge:

Preparing for specific tours or experiences in Morocco requires careful consideration of attire and essentials to ensure your comfort and enjoyment. Depending on the activity and location, lightweight and breathable clothing is often recommended to combat the desert heat, along with comfortable walking shoes for exploring cities and nature trails. For cultural visits or religious sites, modest clothing covering shoulders and knees is respectful attire. Don’t forget essentials such as sunscreen, a hat, sunglasses, and a refillable water bottle to stay hydrated throughout your adventures. Specific tours may require additional items like swimwear for coastal excursions or hiking gear for mountain treks. We’ll provide detailed packing suggestions tailored to each experience to ensure you’re fully prepared for an unforgettable journey through Morocco.

Where we have already confirmed the availability of your chosen arrangements and you book within any applicable time limit for doing so, your booking will be treated as firm and a contract between us will come into existence as soon as we receive your official confirmation form and your deposit. We will then send you a receipt for all payments made and our invoice. Where we have not confirmed availability, your booking will be treated as firm and a contract between us will come into existence when we dispatch our invoice to you. Where you book through our website without prior confirmation of availability, any electronic acknowledgement of your booking is not a confirmation of it. Please check your invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the invoice or any other document appears to be incorrect or incomplete.

In Morocco, tipping is appreciated as a gesture of gratitude for good service, although it’s not mandatory. While there’s no fixed percentage, it’s customary to tip in restaurants, cafes, and for services such as guided tours or taxi rides. Tipping encourages a culture of hospitality and often results in better service, as it acknowledges the efforts of those providing assistance. When deciding on the amount to tip, consider the level of service provided and your satisfaction with the experience. Ultimately, tipping is a personal choice but is generally welcomed and appreciated in Morocco.

The best time to visit Morocco is during spring (March to May) and autumn (September to November) when the weather is mild and ideal for exploring cities, hiking, or desert adventures. These seasons also see fewer crowds, allowing for a more enjoyable experience at popular attractions. If you’re interested in experiencing cultural events, consider visiting during Ramadan or Eid al-Fitr celebrations in the summer months, though be prepared for hotter temperatures. Overall, Morocco offers something unique year-round, catering to various preferences for weather, activities, and cultural immersion.

Morocco is generally considered a safe destination for female travelers, but like any other country, it’s essential to exercise caution and be aware of your surroundings. While instances of harassment or unwanted attention may occur, they are often isolated and can be mitigated by taking common-sense precautions. Dressing modestly, avoiding walking alone at night, and staying in well-lit areas can help minimize any potential risks. Additionally, it’s advisable to research cultural norms and customs beforehand to ensure respectful behavior. Overall, with proper awareness and preparation, female travelers can enjoy the rich culture, stunning landscapes, and warm hospitality that Morocco has to offer.

Ensuring the safety and well-being of our clients is our top priority, especially in light of the COVID-19 pandemic. Our guides undergo regular testing to ensure they are COVID-free before leading any tours or experiences. In the unfortunate event that a client contracts the virus during their visit, we have comprehensive protocols in place to provide immediate assistance and support, including arranging medical care and facilitating quarantine if necessary. It’s important to note that Morocco has implemented robust measures to manage the pandemic effectively, including widespread testing, vaccination campaigns, and adherence to health guidelines. Rest assured, we remain vigilant in implementing all necessary precautions to safeguard the health and safety of our clients and staff.

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